Berries & Creme Delivered to You!

We currently ship to addresses within the United Kingdom, Northern Ireland, Scottish Highlands,and parts of Europe. Orders are currently fulfilled from our sister company, Berries & Creme, registered in the UK at: 9 Dalton Avenue, Deneside, Seaham, County Durham, SR7 8LJ

Processing Times

Please allow up to 2 days for your order to be processed. Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses, you will need to place a separate order for each address. Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).

Shipping Costs

We offer free Ground Shipping to United Kingdom, Northern Ireland, Scottish Highlands with postcodes & free returns on every shipment to addresses within the United Kingdom, Northern Ireland and Scottish Highlands. Orders with free standard shipping will be delivered within 1-3 business days (orders placed Monday to Friday excluding Bank Holidays).

Fulfillment

Berries & Creme 9 Dalton Avenue, Deneside, Seaham, County Durham, UK SR7 8LJ

Return Policy

Your satisfaction is important to us. If you are not completely happy with your Berries & Creme Skincare products purchased from our website, you may return them within 30 days of your order date. Returns will not be honored for Berries & Creme Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. Once your return has been received and processed, you will receive a full refund on the cost of your purchase.

Please follow the below steps to ensure proper returns processing:

  • Contact customer service at berriesandcremecustomerservice@gmail.com and provide them with your order number. The representative will provide you with Return Authorization and our address details.
  • Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write the address given on the outside of the box.
  • Take the package to your local Post Office. Your return will be shipped to us.
  • Only returns that can be traced back to our warehouse will be credited.

Returns are processed within 5-7 days of receipt which can take between 7 – 21 days. Refunds on your credit/debit cards can take up to 30 days depending on your bank’s policies. We apologise that original and return shipping and handling fees are not refundable. Only products purchased through berriesandcreme.com may be returned. Returns will not be honored for Berries & Creme Skincare products purchased from unauthorized sellers or through unauthorized distribution channels.

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